Refund & Return policy

REFUND & RETURN POLICY

Effective Date: 4 May 2026

1. Introduction

This Refund & Return Policy applies to purchases made on kolandobest.co.ke (“Website”), operated by Kolando Best (“we,” “us,” or “our”).

By placing an order on our Website, you agree to the terms outlined in this policy.

2. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery
  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging, including all accessories
  • Proof of purchase (receipt or order confirmation) must be provided

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or damaged by the customer
  • Items returned without original packaging
  • Clearance or sale items (unless defective)
  • Products damaged due to misuse or improper handling

4. Return Process

To initiate a return:

  1. Contact us at joshuaouru@gmail.com within 7 days of receiving your order
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item back to the address provided

Return Address:
Kolando Best
P.O. Box 25, RAKWARO

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

We will notify you once your refund has been approved or rejected.

6. Exchanges

We only replace items if they are:

  • Defective
  • Damaged upon arrival
  • Incorrect items sent

If you need an exchange, contact us at joshuaouru@gmail.com.

7. Damaged or Incorrect Items

If you receive a defective or incorrect product:

  • Notify us within 48 hours of delivery
  • Provide clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Allow additional processing time

If the issue persists, contact us at joshuaouru@gmail.com.

9. Shipping Costs

  • Original shipping fees are non-refundable, unless the return is due to our error
  • Customers are responsible for return shipping costs unless stated otherwise

10. Cancellations

Orders may be canceled if they have not yet been processed or shipped.

To request a cancellation, contact us immediately at:
joshuaouru@gmail.com

11. Contact Information

If you have any questions regarding this policy, please contact:

Kolando Best
P.O. Box 25, RAKWARO
Email: joshuaouru@gmail.com

By making a purchase on our Website, you acknowledge that you have read and agreed to this Refund & Return Policy.