Privacy Policy

PRIVACY POLICY

Effective Date: 4 May 2026

1. Introduction

Welcome to kolandobest.co.ke (“Website”), operated by Kolando Best (“we,” “us,” or “our”). We are committed to protecting your personal data and respecting your privacy in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from our Website.

2. Data Controller Information

Business Name: Kolando Best
Website: kolandobest.co.ke
Email: joshuaouru@gmail.com
Address: P.O. Box 25, Rakwaro

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Account login details (if applicable)

3.2 Automatically Collected Data

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring website

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may manage cookie preferences through your browser settings.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following lawful grounds:

  • Contractual necessity: To process orders and deliver products
  • Legitimate interests: To improve our Website and services
  • Consent: For marketing communications (where applicable)
  • Legal obligation: To comply with applicable laws and regulations

5. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Communicate with you regarding purchases or inquiries
  • Provide customer support
  • Improve our Website and user experience
  • Send marketing communications (only with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

6. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

6.1 Service Providers

  • Payment processors
  • Shipping and delivery partners
  • Website hosting and analytics providers

These parties only process data on our behalf and are bound by confidentiality obligations.

6.2 Legal Requirements

We may disclose your data if required by law or to protect our legal rights.

7. International Data Transfers

If your data is transferred outside your country or region, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or reporting requirements

When data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure servers and encryption
  • Restricted access to personal data
  • Regular security monitoring

Despite these measures, no method of transmission over the Internet is completely secure.

10. Your Rights Under GDPR

If you are located in a jurisdiction where GDPR applies, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data
  • Right to Restrict Processing: Limit how your data is used
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

11. How to Exercise Your Rights

To exercise any of your rights, please contact us at:
Email: joshuaouru@gmail.com

We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

13. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Kolando Best
P.O. Box 25, Rakwaro
Email: joshuaouru@gmail.com

By using our Website, you acknowledge that you have read and understood this Privacy Policy.